Ravish Ailinani, Partner of Dallas Venture Capital (DVC). Ravish Ailinani has extensive experience in corporate strategy, finance and venture capital investments. He has over $70B of announced transaction experience including M&A, IPOs, growth stage investing, equity and debt capital market transactions and capital raises.
Metrics traditionally used to define customer satisfaction like Customer Satisfaction Score and Net Promoter Score are no longer sufficient for SaaS companies to measure or communicate how their customers are feeling. While there are existing products such as Gainsight, Totango, and ChurnZero that will continue to be a critical component of customer success toolkits of SaaS enterprises, customer health scores in these tools are usually non-predictive, are workflow driven, and do not provide meaningful insights for corrective or preventive actions. StepFunction is able to harness the power of AI to produce timely, impactful insights by leveraging data from the multitude of platforms with customer data.
StepFunction has gained significant traction with Fortune 500 enterprises and has showcased proven results for its customers with up to 50% reduction in churn, 5%+ increase in NDR, up to 80% better risk predictions, and 500% improvement in accuracy of identifying at-risk accounts. Customer feedback on the impact of StepFunction has been superb – both on the impact of their product and the quality of their team.
StepFunction is led by experienced founders Navneet Singh and Tej Kohli who have decades of experience in enterprise software and have worked in leadership roles at Google, Cisco, Vantiv, and Avaya prior to founding StepFunction in 2020. With over a decade of SaaS and AI focused expertise, they have personally experienced the enterprise pain points they are now solving at StepFunction.
StepFunction has successfully deployed its Revenue Intelligence platform at several Fortune 500 customers and grew its revenue 8x in the past 12 months, and the team is now focused on executing a growth strategy to become the category-leading revenue intelligence platform. We are confident that that the talented team at StepFunction is well positioned to capitalize on the opportunity to serve the ever-growing SaaS market with the leading revenue optimization tools.
We at DVC are excited to help accelerate StepFunction’s growth through our “DVC Advantage” program. Through our decades of experience and large advisory network, DVC is able to act as an extension to our portfolio companies’ team across companies’ needs in multiple areas such as product & technology strategy, executive mentorship, corporate governance, business development, and talent acquisition.
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