Generative AI has been a major focus of interest for investors, entrepreneurs, and several technology giants in recent years. This landscape is in a constant state of evolution, making remarkable strides in a matter of weeks. Today, generative AI stands at the forefront of technological adoption, with exponential improvements and real-world applications reshaping industries….

As the software industry has evolved from a perpetual license model to SaaS pricing models, companies have evolved in how they approach working with their customers. Delivering a wonderful customer experience is no longer limited to building a good product but extends to all customer touchpoints and ongoing customer engagement. For the best SaaS companies, these customer interactions are not a cost center but rather a critical component….

As the software industry has evolved from a perpetual license model to SaaS pricing models, companies have evolved in how they approach working with their customers. Delivering a wonderful customer experience is no longer limited to building a good product but extends to all customer touchpoints and ongoing customer engagement. For the best SaaS companies, these customer interactions are not a cost center but rather a critical component….

Trillions of dollars are spent annually to build, maintain, and service infrastructure globally, ranging from water treatment facilities to bridges to healthcare facilities…